Difficult Conversations

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project.

Difficult Conversations

Difficult Conversations

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

More Books:

Difficult Conversations
Language: en
Pages: 352
Authors: Bruce Patton, Douglas Stone, Sheila Heen
Categories: Business & Economics
Type: BOOK - Published: 2021-01-28 - Publisher: Penguin UK

We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through
Difficult Conversations
Language: en
Pages: 250
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Penguin Group USA

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.
Difficult Conversations in Medicine
Language: en
Pages: 231
Authors: Elisabeth Macdonald
Categories: Medical
Type: BOOK - Published: 2004 - Publisher: Oxford University Press, USA

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.
Difficult Conversations
Language: en
Pages: 315
Authors: Bruce Patton, Douglas Stone, Sheila Heen
Categories: Communication
Type: BOOK - Published: 2011 - Publisher: Viking

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you
Difficult Conversations
Language: en
Pages: 256
Authors: Anne Dickson
Categories: Self-Help
Type: BOOK - Published: 2006-06-08 - Publisher: Piatkus

Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a

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